1. Security features for hosting?
What specific security measures do you have in place to protect against common threats such as DDoS attacks, malware, and unauthorized access? Additionally, what is your backup plan (Plan B) in case of a security breach or data loss incident?
2. What types of hosting packages do you offer?
Can you provide details on the features and resources included in each package, such as disk space, bandwidth, CPU/RAM allocation, and number of websites allowed?
3. Where are your servers located?
Can you provide information about the geographic locations of your data centers and the infrastructure they have in place to ensure reliability and performance?
4. Pricing:
Can you outline your pricing structure and any associated fees for additional services or resources? Are there any discounts or promotions available for long-term contracts or bundled services?
5. Onboarding Experience:
What steps are involved in getting set up with your hosting services? Do you offer any assistance or guidance during the onboarding process to help customers migrate their websites or applications seamlessly?
6. Customer support:
What levels of customer support do you offer, and how can customers reach your support team in case of technical issues or questions? Do you provide 24/7 support, and what is your average response time for resolving support tickets or inquiries?
7. Performance optimization:
How do you ensure optimal performance for hosted websites or applications? Do you utilize caching mechanisms, content delivery networks (CDNs), or other techniques to enhance speed and responsiveness?
8. Scalability options:
Can customers easily scale their hosting resources up or down as their needs change? What upgrade options are available, and how quickly can changes be implemented?
9. Data privacy and compliance:
What measures do you take to safeguard customer data and ensure compliance with relevant regulations such as GDPR or HIPAA? Do you offer features such as encrypted storage or regular security audits?
10. Network reliability:
How do you ensure high availability and uptime for hosted services? Do you have redundant network connections, power backup systems, and other infrastructure in place to minimize downtime?
11. Server hardware specifications:
Can you provide details on the hardware specifications of your servers, including CPU models, RAM types/sizes, storage types (SSD/HDD), and network connectivity (Ethernet speeds, bandwidth limits)?
12. Virtualization technology:
What virtualization technology do you use to partition server resources among different customers (e.g., VMware, KVM, Xen)? How does your virtualization setup contribute to security and performance isolation?
13. Operating system support:
What operating systems are supported on your servers (e.g., Linux distributions, Windows Server editions)? Can customers bring their own operating system licenses if needed?
14. Control panel options:
Do you offer a control panel interface for managing server settings and configurations (e.g., cPanel, Plesk, custom panel)? What features does the control panel provide for monitoring server health, managing domains, and installing software?
15. Server management services:
Do you offer managed hosting services where your team handles routine server maintenance tasks such as software updates, security patches, and performance tuning? What level of access and control do customers have over their servers?
16. Network infrastructure:
Can you provide details on your network architecture, including the routing protocols used, network redundancy measures, and peering arrangements with other ISPs and networks?
17. Load balancing and traffic management:
How do you distribute incoming traffic among multiple servers to ensure optimal performance and reliability (e.g., load balancers, Anycast routing)? Can customers configure their own load balancing setups if needed?
18. Security certifications and compliance:
Have your data centers obtained any industry certifications or compliance attestations related to security standards (e.g., SOC 2, PCI DSS)? How do you ensure that your hosting services meet regulatory requirements for data protection and privacy?
19. Disaster recovery and backup solutions:
What mechanisms do you have in place for data backup, disaster recovery, and failover in case of system failures or natural disasters? Can customers customize backup schedules and retention policies?
20. Performance monitoring and optimization tools:
Do you provide tools or utilities for monitoring server performance metrics such as CPU usage, memory utilization, disk I/O, and network throughput? How can customers troubleshoot performance issues and optimize their server configurations?